00719     2200217   4500001002100000005001500021035002000036245005300056100002000109250001600129300002600145700002000171260003000191082001200221084001800233020001800251600001300269600001500282600002300297520018100320INLIS00000000000047620230222013205  a0010-02230004761 aTotal Quality Management (TQM) /cFandy Tjiptono0 aFandy, Tjiptono  aed.2, cet.2  axiv, 374 hlm ;c22 cm0 aAnastasia Diana  aYogyakarta :bANDI,c1998  a658.562  a658.562 FAN t  a979-533-368-2 4aKualitas 4aPengawasan 4aManajemen Produksi  aBuku ini membahas pengertian kualitas, definisi, sejarah, latar belakang, metode, prinsipdan unsur pokok serta faktor-faktor yang menyebabkan kegagalan total quality management