Customer Relationship Management (CRM) Teori dan praktek berbasis open source text Bandung Informatika 2019 ind I Putu Agus Eka Pratama Perilaku Konsumen 658.8342 658.8342 PUT c 978-623-7131-18-2 INLIS000000000001770 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)